Service Purpose
Zhiyuan Always Adhering To The “Discovery Of Clients’ Needs , To Clients.” To Deliver Value , Respect And Care For Our Clients .”Customer oriented, feedback to customers with high-quality products and services” Is Always Our Purpose .
Pre-sale service
Product consultation and answer
Provide customers with detailed product information, including product specifications, document qualifications, clinical applications, etc. of cyclodextrin derivatives to ensure that customers fully understand the product features.
Technical support
Provide personalized technical solutions according to customer needs and answer customers' technical problems in product development and production processes.
Sample trial
Provide product samples to customers for preliminary experimental verification and effect evaluation.
Training and communication
Organize online or offline product training and technical exchange activities to help customers better understand products and application technologies.
Sales Services
Order processing and follow-up
ensure that customer orders are processed accurately, follow up on order status in a timely manner, and ensure on-time delivery.
Customized services
Provide customized product specifications, packaging, etc. according to customer needs to meet the needs of different application scenarios.
Logistics coordination
Optimize logistics solutions to ensure that products are delivered to customers safely and quickly.
Financial support
Provide flexible payment methods and preferential policies to reduce customers' financial pressure.
After-sales service
Product usage guidance
Provide customers with detailed product usage instructions and operating guidelines to ensure that customers can use the product correctly and safely.
Question answering and technical support
Professional R&D and technical personnel provide timely answers to customers' questions encountered during use and provide technical support.
Quality tracking and feedback
Regularly conduct quality tracking on products, collect customer feedback, and continuously improve product quality and service levels.
After-sales service commitment
Clarify after-sales service commitments, such as product return and exchange policies, storage suggestions, etc., to enhance customer confidence.
FAQ
- Sulfobutyl Beta Cyclodextrin Sodium
- Hydroxypropyl Beta Cyclodextrin
- Methyl Beta Cyclodextrin
- Hydroxypropyl Gamma Cyclodextrin
- Natural Cyclodextrin